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Problems with appointments system

Posted By Walks9

"Problems with appointments system"

About: Manchester Royal Infirmary / Gastroenterology

(as the patient),

MRI system will not accept there is faults with their records.

On notifying them, just told "sorry and it will be sorted out". This makes no changes.

Not always believed.

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Responses

Response from Manchester University NHS Foundation Trust 10 years ago
Manchester University NHS Foundation Trust

Submitted on 31/10/2013 at 15:45
Published on Care Opinion on 01/11/2013 at 09:47

We are very sorry to receive your comments and concerns via the NHS Choices website about our failure to make sure that our records are up to date. It is very difficult to respond to the specific concern you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you and ensure that our records are correct.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Update posted by Walks9 (the patient)

It is a year since Dr took my blood and said he would send appointment.

This is the second time he has not sent appointment, so something is wrong with appointment system like I said previously.

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