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"I was treated with courtesy, friendliness and efficiency"

About: Queen Margaret Hospital / Endoscopy

(as a service user),

I visited Queen Margaret Hospital in Fife for a planned colonoscopy procedure.

I was met by Gwen at reception who was very pleasant and from that point on I was treated with courtesy, friendliness and efficiency from all staff from non-nursing staff to nurses and doctors.

I was well informed at all stages of the procedure and felt confident that I was in good hands. Waiting time at every step my visit was minimal and there was no point when I had any doubts about what was happening next.

The whole process ran smoothly thanks to the friendly, efficient staff that took care of me. Should any friends or family require medical treatment  I'd have no hesitation in recommending Queen Margaret Hospital.. 

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Responses

Response from Yvonne Bernard, Charge Nurse, Endoscopy, Queen Margaret Hospital, NHS Fife 15 months ago
Yvonne Bernard
Charge Nurse, Endoscopy, Queen Margaret Hospital,
NHS Fife
Submitted on 26/01/2024 at 11:46
Published on Care Opinion at 11:46


Dear Happy96,

Many thanks for your kind words regarding your recent visit to our Regional Endoscopy Unit at QMH. I am so glad you felt that all the staff were friendly and treated you with courtesy throughout your visit.

It was so nice to hear everything ran smoothly for you and you felt well informed with what was happening.

I will pass on your kind words to everyone in the team.

yours sincerely

Yvonne Bernard

Charge Nurse

Fife Regional Endoscopy Unit

Ext 21126

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