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"Bladder and bowel appointment with my daughter"

About: Community Services - North Devon / Bladder & Bowel Care

(as a parent/guardian),

My daughter is autistic and really struggles with new places and people and to be able to verbalise how she is feeling. Because of this I called ahead to find out what the appointment would involve so I could prepare her as much as possible. The lady I spoke to wasn't sure. I asked if there was going to be a bladder scan and she didn't think there would be.

When we arrived at the appointment we found out that a bladder scan was needed. My daughter was really anxious. Thankfully the nurse Claire was very patient with my daughter and eventually with a lot of persuasion we managed to get the scan done. This could have been handled a lot better if we had been better informed and should have said in the letter.

The nurse we saw Claire was very thorough with her explanations and made sure we were happy and clear we everything we discussed.

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Responses

Response from Claire Lindsay, Clinical & Professional Lead - Paediatric Bladder & Bowel Care Service (Northern), Bladder & Bowel Care (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
We have made a change
Claire Lindsay
Clinical & Professional Lead - Paediatric Bladder & Bowel Care Service (Northern), Bladder & Bowel Care (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

help children with wee and poo

Submitted on 24/01/2024 at 13:32
Published on Care Opinion at 15:39


Thank you for taking the time to feedback your experience to us. It has been very helpful. We are going to look into how we can manage this communication better.

We are in the process of looking at how we can get the information out to parents so that they can better prepare their children for their appointment.

https://www.bbuk.org.uk/wp-content/uploads/2018/12/Talk-about-having-a-Bladder-Scan.pdf

I am pleased that your daughter managed to have her scan even though it was quite an unconventional inventive method and her treatment can proceed.

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