"No reply to the Appointments/Booking Office"

Dear Carer64

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience regarding extensive wait to have your call answered whilst attempting to find out wait time to be seen.

I fully empathise with your point raised regarding the wait experienced and the need for timely response / information regarding your Maxillofacial Lab appointment..

If you wish to do so and In order to review and respond to your story / direction at a tailored personal level (as opposed to service level response), I invite you to contact me by email at conor.campbell@setrust.hscni.net in order to provide your name / date of birth / address / Health and Care Number (only if easily accessible) and your name and contact information.

Upon receipt of your personal information I will connect with service leadership to raise your points and have your personal level review undertaken and a suitable communication / response made to you.

Please advise as to (a) how long you actually did wait for response to your call and (b) if you have further questions requiring appointment / response at this point.

Again, I thank you for sharing your story and the learning opportunity afforded to us through this.

Best wishes

Conor