"Anima System a joke"

Not enough information about how it works. You still have to try to access the system at 8am and hope by the time you have completed the information you get an appointment otherwise you have to try again the next day. This system is not to help patients but to stop the 8am phone call rush. Fewer appointments available and it takes staff longer to process requests. I don't know if they send you an appointment or ring you back and if you are working you can't plan anything. At lunchtime today I rang the surgery to be told I was number 18 in the queue!! I feel so sorry for elderly patients who don't have access to the Internet or smartphones, they will be the ones ringing the surgery. The only option left now for patients is to physically go down to the surgery and wait outside before the doors open at 8am. The system does not address the chronic shortage of GP's and those that got used to not seeing patients face to face during Covid and continue to this. I am actually extremely concerned now about how to access the GP as Anima is yet another hurdle to bypass.