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Attending walk in with a potential asthma attack

Posted By Breatheasy

"Attending walk in with a potential asthma attack"

About: Arbroath Infirmary / Minor Injuries

(as the patient),

A few days ago about 1.30pm, after trying to access NHS 24 and being told there could be up to a 90 minute wait, I decided to go to Arbroath Infirmary, Angus, Scotland instead of phoning for an ambulance.

There were no patients waiting and the receptionist immediately told me that I would be seen. I was taken through, examined by caring and attentive staff.

Within 30 minutes I was examined, given a course of steroids, antibiotics and home aftercare advice. I had taken my asthma care plan with me and I was able to tell the staff nurse my peak flow. The staff nurse said no patient had done this before so maybe this would be useful for staff if all asthmatic patients did this.

I have been to Arbroath Infirmary a few times over the years and have always been seen by caring and attentive staff. Thank you Arbroath Infirmary.

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Responses

Response from Kathryn Cook, Senior Staff Nurse, Minor Injuries Units, Angus Health & Social Care Partnership about a year and a half ago
Kathryn Cook
Senior Staff Nurse, Minor Injuries Units,
Angus Health & Social Care Partnership

Submitted on 14/02/2024 at 19:12
Published on Care Opinion at 19:12

Dear Breatheasy,

Thank you so much for taking the time to share your story on care opinion. All feedback is much appreciated and helps us to review and improve our service.

I am so sorry to hear about your recent trip to Arbroath Minor injuries Unit. That must of been quite upsetting and frightening having an exacerbation of asthma, I hope you are feeling better and more like yourself.

I am delighted to hear you were seen quickly and you felt the staff were caring and attentive, these are all qualities we strive for when working in Minor Injuries.

That was very helpful for us to have your asthma care plan and agree this would be great if all patients had this information. I will be sure to pass on your lovely comments to the nursing staff.

Thank you again for sharing your story.

Kind regards

Katy Cook (Arbroath Minor Injuries Unit, NHS Tayside)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Breatheasy (the patient)

Thank you for your nice response SSN Cook. With the NHS usually being critisised for poor care, I thought it would be good to highlight the professional care I was given by the Staff in your Unit 🌈💕

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