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We were very impressed with every single member of staff

Posted By AW09

"We were very impressed with every single member of staff"

About: Aberdeen Royal Infirmary / Cardiology / Coronary Care Unit

(as a relative),

My daughter recently underwent the implantation of a pacemaker in the cath labs at ARI. 

We were very impressed with every single member of staff we met, they allowed me to stay with my daughter until she went through for her procedure and also allowed me to come and see her when she was in recovery afterwards, very appreciated as a worried mum! 

Everyone took the time to come and introduce themselves to us and to reassure my daughter who was a bit anxious. Her surgeon even let her pick the music to have on in the operating room, such a nice touch and a great distraction. 

I can't remember everyone's name but special thanks to Christy, Yolanda, Haytham (the anaesthetist) and the student nurse who was there. 

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Responses

Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian 2 months ago
Julie Wattie
Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division),
NHS Grampian

Submitted on 06/02/2024 at 08:07
Published on Care Opinion at 08:07

Dear AW09,

Many thanks for taking the time to write in about your daughter's care. I will ensure this is shared with the team and know how much it will mean to them.

I hope your daughter is recovering well

Take care

Julie

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Response from Ruth Jones, Nurse Manager, Medicine 1 & 2, NHS Grampian 2 months ago
Ruth Jones
Nurse Manager, Medicine 1 & 2,
NHS Grampian

Submitted on 06/02/2024 at 08:32
Published on Care Opinion at 08:32

Dear AWO9,

Thank you for taking the time to share you and your daughters recent experience at the Cath Labs.

I am glad that staff provided such reassurance and comfort to you and your daughter during a very anxious time.

The staff will be delighted to receive your kind words.

I hope that your daughter is recovering well.

Ruth

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