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Care Opinion

Ambulatory Care

Posted By Lottie1965

"Ambulatory Care"

About: Raigmore Hospital / General Medicine

(as a service user),

I cannot praise Franci enough ( not sure of spelling). She looked after me, cared, made sure my surgery was progressed after being cancelled. Phoned when she said she would. All I saw was a smiling, caring, professional. She even visited me after my surgery! What more can I say? Absolute super star!

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 3 months ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 05/02/2024 at 09:39
Published on Care Opinion at 09:39

picture of Sylvia Fraser

Dear Lottie1965

Thank you for taking the time to contact us via Care Opinion highlighting your experience during your attendance at the Surgical Ambulatory Care Unit at Raigmore Hospital.

We are very pleased to read that your experience was so positive and that Franci was able to make all the necessary arrangements in order that your care was seemless.

It is always lovely to read that staff have gone the extra mile in order to offer care and support to patients.

I can confirm that your kind words have been cascaded to the Surgical Team, and to Franci personally. She will be delighted to hear that your experience was so positive.

I hope that you are recovering well following your procedure.

Thank you again for taking the time to provide us with your feedback.

With best wishes

Sylvia

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