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Long wait but caring staff in Chesterfield A&E

Posted By The Boxer

"Long wait but caring staff in Chesterfield A&E"

About: Chesterfield Royal Hospital / Accident and emergency

(as the patient),

After my third visit to my surgery, I was referred to A&E and arrived about 1.00pm. Having registered my attendance I saw the 9hrs 30mins wait time.

I felt horrendous and was in two minds to cancel and go home but decided to sit it out. The doctor referred me as my oxygen level was very low and I was exhausted having had my symptoms since October 2023. I was given oxygen and a nebuliser and arrived at EMU at 2350hours from 1pm.

The staff were very caring and informative but the whole system needs to be addressed before it collapses. We have got a situation now where people cannot define what Accident & Emergency really means.

I do sympathise with the staff, they've been left out in the cold and the situation must be addressed before they all reach breaking point.

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Responses

Response from Stacie Russon, Surgical Division, Chesterfield Royal Hospital NHS Foundation Trust 4 months ago
Stacie Russon
Surgical Division,
Chesterfield Royal Hospital NHS Foundation Trust

Submitted on 23/01/2024 at 08:23
Published on Care Opinion at 10:43

Hi The Boxer,

Thank you for your positive comments about the A&E staff, I will pass on these to the staff who always love to hear when they've made a patients waiting a little less stressful.

I am sorry for your long wait but glad to hear your experience wasn't all negative.

Many thanks

Stacie Russon

Senior Matron

Emergency Department

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