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Care Opinion

Friendliness and helpfulness of car parking attendants

Posted By EilsFin

"Friendliness and helpfulness of car parking attendants"

About: Western General Hospital (Edinburgh)

(as a carer),

I’ve needed to visit the Western General Hospital on multiple occasions recently with my mother who has recently been diagnosed with breast cancer. She had mobility challenges and uses a stick to walk and has a blue disabled badge. 

I’ve needed on a couple of occasions to ask for directions or advice on disabled parking. The parking attendants at the WGH whom I have asked have been, without exception, courteous and beyond helpful.  

They are the first staff at the hospital who we have contact with on any given day and leave a strong positive impression. It made our visit, which was emotionally challenging,  so much easier. Please thank them for us.  

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Responses

Response from Claire Palmer, Associate Nurse Director, Western General Hospital, NHS Lothian 3 months ago
Claire Palmer
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 23/01/2024 at 09:58
Published on Care Opinion at 09:58

Dear EilsFin,

Thank you for taking the time to share such lovely feedback. We recognise that hospital visits can be stressful and I am so pleased to hear that the car parking attendants were so kind and helpful.

I will ensure that your kind feedback is shared with the team and I know it will be appreciated, especially with the current weather conditions they are enduring!

Thank you again,

Claire

Claire Palmer

Associate Nurse Director

Western General Hospital

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Response from Alexander Crawford, Business Manager, Estates and Facilities, NHS Lothian 3 months ago
Alexander Crawford
Business Manager, Estates and Facilities,
NHS Lothian

Submitted on 23/01/2024 at 11:50
Published on Care Opinion at 11:50

Dear EilsFin,

I want to thank you firstly for sharing such positive feedback, especially during such a difficult time.

As Claire has mentioned, this will be shared with the team and thank you again.

Best wishes,

Alexander Crawford

Business Manager | Estates & Facilities | NHS Lothian

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