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"The staff could not have been more welcoming"

About: Mater Hospital / Elective Overnight stay centre (EOSC)

(as the patient),

I recently had my Gallbladder removed via keyhole surgery in the Mater Hospital, Belfast.

I attended the Elective Overnight Stay Centre located on the 5th floor of the Dempsey Building. From the moment I set foot through the doors, the staff could not have been more welcoming, I met quite lot of staff  and can't remember half of their names (they were all fantastic) but I would like to give and extra extra special thank you to Shiny, my nurse, and Lyndsey, my nursing assistant, who looked after me every second of the day.

They talked me through everything and explained what would happen and put me at ease straight away as I was very anxious about the surgery. Nothing was any trouble for them, and on top of that facilities were spotless and I cannot recommend this amazing team enough, thank you so much, you guys do not get enough credit x

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Responses

Response from Sharon Adamson, Lead Nurse, Elective Overnight Stay Centre, Belfast Health and Social Care Trust 15 months ago
Sharon Adamson
Lead Nurse, Elective Overnight Stay Centre,
Belfast Health and Social Care Trust
Submitted on 22/01/2024 at 12:47
Published on Care Opinion at 12:47


Hi Lindsay386

My name is Sharon Adamson and I'm the Lead Nurse for the Elective Overnight Stay Centre in the Mater. Thank you for taking the time to post such lovely feedback for our unit. I'm glad to hear that the team made you feel at ease and that they explained everything about your stay and surgery.

The unit has been opened just over a year and its very encouraging to hear that you found the team and facilities amazing.

I will make sure and pass on your thanks to Shiny and Lynsey and let them know that you felt so well looked after.

I hope that you are continuing to recover and will soon be back to full health and strength.

Best Wishes,

Sharon

Sharon Adamson

Lead Nurse

Elective Overnight Stay Centre

Mater

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