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The care and support I received at hospital.

Posted By yellowwx77

"The care and support I received at hospital."

About: Royal Cornwall Hospital (Treliske) / Oncology

(as a service user),

I have been treated for cancer for the last 18 months at Treliske Hospital.

I had been treated previously at Hereford Hospital for cancer. After chemotherapy there, I was told that my treatment was finished and all was well.

We moved to Cornwall, and after feeling unwell, I had an endoscopy which showed that the cancer was back  in a number of places.

I saw the consultant, Mr Tucker, who advised me that I needed more chemotherapy. After a couple of sessions of chemotherapy, they did a scan and found the cancer was more aggressive than originally thought. Mr Tucker said there were 2 options, either palliative care, or there was another chemotherapy treatment that they could try and I agreed to have this.

The treatment and care that I then received was exceptional. Mr Tucker was helpful and supportive throughout and always encouraging.

During my time of treatment I was helped by the Haematology Clinical Nurse Specialists, Loriana, Caz and John. During my treatment, I had problems which needed emergency hospitalization and also times when I had symptoms, which concerned me, and their care, advice and help was amazing; in fact all the staff on the haematology ward were excellent.

I am now in partial remission and I felt that I needed to say a big thank you to all who cared for me at this hospital.

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Responses

Response from Megan Nicholls, Patient Engagement Manager, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 months ago
Megan Nicholls
Patient Engagement Manager, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 01/02/2024 at 10:39
Published on Care Opinion at 10:39

Dear yellowwx77

Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here.

I am sorry to hear of your diagnosis but I am pleased that you were given options and the treatment you received was exceptional. It is great to see that Mr Tucker was help, supportive and encouraging throughout your treatment. As well as all the care, help and advice you received at every step of your treatment from all the staff you encountered, in particular the staff on the Haematology ward.

It is fantastic to see that you are in partial remission, I hope that you are recovering well.

I am writing to you as a member of the patient Experience team, but I will ensure your kind words are shared with the Haematology team.

Thank you, again, for taking the time to share your story with us.

Megan

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Response from Samantha Webb, Clinical Admin Lead, Haematology and Oncology, RCHT 3 months ago
Samantha Webb
Clinical Admin Lead, Haematology and Oncology,
RCHT

Submitted on 01/03/2024 at 13:04
Published on Care Opinion at 13:10

Dear yellowwx77

Thank you so much for sharing your story with us and for such lovely feedback. I must apologise for the delay in getting back to you on here.

I am sorry to read your story, that must have been awful. However, I am really pleased to see you found Dr Tucker, John, Loriana and Caz helpful and supportive, and that you were given options.

I will highlight this in our next departmental meeting.

Take care and thank you, again, for taking the time to share your story with us.

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