"Their empathy shines through on every visit"

About: Armagh Armagh Portadown BT63 5QQ

Posted by Donlag23 (as a relative), 15 months ago

This is a fantastic group of nurses who have provided, and continue to provide excellent support and quality care for my mother.
This team cares about, as well as for their patients and their empathy shines through on every visit. We appreciate the fact that they are always at the end of a phone, and come out promptly, and willingly if, and when required.
This, in itself, is reassuring to mum and helps her, in some way, to cope with the challenges she faces.
We are, and will be eternally grateful to:
J, N, H, L & A.
Thank you from the bottom of our hearts.

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Responses

Laura Toal

ICT & Social Work Manager Newry & South Armagh, Adult Community Services Directorate,

Southern Health and Social Care Trust

Submitted on 19/01/2024 at 17:29

Published on Care Opinion at 17:29

Dear Donlag23
My name is Laura Toal and I am the Integrated Care team Manager in Newry & South Armagh and oversee the District Nursing Team.
Thank you for taking the time out to provide such positive feedback in relation to the District Nursing Team who provide care to your Mother. Our District Nursing Service are an integral part of our team and strive to provide high standards of care to their patients and families.
It was lovely to read about the professionalism and compassion the District Nursing Team continue to provide to your Mother.
I will ensure that your feedback is shared with the District Nursing Team who I know will appreciate this feedback.
Many Thanks
Laura Toal

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Update posted by Donlag23 (a relative) 15 months ago

Hi Laura, thank you. This is Richhill DNT I have written about- I thought I had included that in the original heading but I think Care Opinion may have edited it. Just want to make sure that the ladies get to read it.
Many thanks.

Laura Toal

ICT & Social Work Manager Newry & South Armagh, Adult Community Services Directorate,

Southern Health and Social Care Trust

Submitted on 23/01/2024 at 09:24

Published on Care Opinion at 09:24

Dear Donlag23
Many thanks for your reply. I have forwarded this response to Maeve McKenna who is the ICT Manager in Armagh to ensure that this wonderful feedback is shared with the Richhill District Nursing Team.
Again, thank you for sharing.
Many thanks
Laura Toal

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