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The care she received was exceptional

Posted By alijangra

"The care she received was exceptional"

About: Glasgow Royal Infirmary / Elderly Medicine (12, 14, 18, 23, 29, 30, 32, 33,35 ,39 & 53)

(as a service user),

My mother spent 6 weeks in Ward 32 of Glasgow Royal Infirmary. The care she received was exceptional.

Her Consultant, Dr Miller, and the rest of medical team were very caring and communication was excellent at all times. 

End of life care was delivered with real compassion and professionalism. I felt they really knew my mum and treated her as an individual. 

Of particular note for going above and beyond, are Helen (Ward sister) and Peter (staff nurse).  Also a lovely student nurse but sadly I cannot recall her name. 

As a nurse myself, it was hard being on the other side of things and I was genuinely delighted with the wonderful care she received. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 25/01/2024 at 15:24
Published on Care Opinion at 15:24

picture of Kevin Torbet

Dear alijangra

Thank you for taking the time to leave us your feedback on Care Opinion in such difficult circumstances.

Please accept our sincere condolences for the passing of your mother. I can only begin to imagine the emotions you and your family have been going through these last few weeks.

I was however delighted to hear the care and treatment she received from our staff was to a high standard and she felt well cared for in her final days.

It was very heart warming to hear how the staff showed such compassion and empathy throughout your mother's stay. This must have been a huge relief to you and your family.

I will be happy to pass on your thanks to the team especially Dr Miller who I'm sure will be as touched as I was to read your lovely comments.

Kind regards

Kevin

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