"Communications"

Trying to contact Castle Hill Hospital by telephone has become almost impossible. Calling individual department results in a long wait, followed by a recorded voice inviting you to leave a message, which is never responded to. Calling Hospital reception, is another lengthy call, eventually a person asks which department you want, and with minimum discussion, your call is transferred, but again, rarely if ever answered. To date, over consecutive days I have left messages with Gastrointestinal department, leaving my Wife's contact details, no response. Today, another call to Gastrointestinal department, same result, so rang Hospital main reception, who eventually responded, then passed me to Gastrointestinal department, where, this time the phone rang once and went straight to music on hold, and was still not answered 40 minutes later, when we just gave up. We have a serious issue to discuss regarding an appointment, but, short of personally visiting the hospital, what else can we do? Seems there is little point providing Telephone contact details for Castle Hill Hospital, if no one answers the Phone.