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"I was at last believed and had the support I needed"

About: Community Services / Perth and Kinross Long COVID service General practices in Tayside

(as the patient),

 It is 2 years this week since I became ill with Covid. I had to wait over a year to get an appointment with the Long Covid clinic. I felt completely abandoned by the NHS services. It was a shock to realise that the only person who was actually bothered about my health was me.

Although the GPs were very  nice it was clear that they could do nothing for me. I saw a GP in March 2022, was referred for blood test and a chest x ray. All tests came back fine and I was given the details of the Long Covid clinic. It was clear to me that something was very wrong and I was not making progress. I next spoke to a GP in November 2022 when I thought I had better speak to someone as my employer was somewhat perplexed that fit for work notes were just being issued without any one to one contact with a GP. Again the GP was very nice but said I knew more than they did and I was referred for more tests which again came back as being OK. It was an absolute struggle to get Long Covid on my Fit for work note, but so essential in terms of the work place requirements.

I had to refer myself to the Long Covid clinic and was devastated to be told there was over a 12 month waiting list. Before contracting Covid I had been really fit and suddenly I could barely walk any distance without my legs failing to carry me, as well as having a host of other debilitating symptoms including my ability to process information . My poor brain. It was extremely frightening, and I felt very alone. Even my closest family members and some colleagues didn't believe me. Why on earth they would think I would choose to sit down or lie down most of the day after previously being able to cycle huge distances is something I will never get to grips with. It still upsets me.

The Long Covid clinic was a lifeline. Prior to attending I had over a year to do my own research and help myself as much as I could. I had a good knowledge of yoga and although I could literally just sit on my mat at first, this  gave me routine and kept my spirits up becoming very therapeutic. Gail at the clinic was able to give me further advice and the support I so much needed. She also arranged other services that could support my recovery and help me adjust and made me feel it was alright to ask for help. I did experience a lot of kindness and understanding.

 Having someone to talk to and who listened to me was invaluable. I was at last believed and had the support I needed. Gail has so much knowledge and I have taken on board everything she suggested. It is down to her that I have got as far as I have now.  I have lost many 'friends' and have been forced to leave my 30 year career and retire early but I am improving and I am in a position to start re building a very different life. Last week I managed to take myself to a yoga class, driving there, walking to the venue, crossing roads , going up a spiral stair case, completing a class and managing to say hello to the people who spoke to me. The first really 'normal ' thing I have managed in 2 years. It was massive for me. I was elated but absolutely wiped out for the remainder  of the day having to rest and allow my brain to recover from the amount of processing it had had to do..   A celebration of how far I have come but a reminder of how far I still have to go.

Recovery is a long journey and the Long Covid clinic is definitely the service station along the way, with good advice , a chance to pause and reflect before setting off on the next  mile stone.

Thank you Long Covid Clinic and thank you Gail.

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Responses

Response from Victoria Sullivan, Project Manager, Elective Medicine, NHS Tayside 16 months ago
Victoria Sullivan
Project Manager, Elective Medicine,
NHS Tayside

Project manage and facilitate change programmes, transformation and service redesign across Elective Medicine services within NHS Tayside

Submitted on 22/01/2024 at 17:40
Published on Care Opinion at 17:40


picture of Victoria Sullivan

Dear Sarah1904

Thank you for taking the time to share your feedback about your GP and the role they played in your Long Covid experience. Feedback is very valuable to all areas of the NHS, and I'm sure the practice staff will be pleased to hear that despite your self-referral, you are starting to feel more positive and that you appreciate their help and support, however limited. As each GP Practice is an independent business, we would recommend that you feedback your experience directly to the practice to allow this to be passed on to the staff. The Practice Manager can give you with details of how to provide this feedback to them, as per their Complaints and Feedback Policy.

Wishing you all the best for continued success and positivity in terms of your recovery.

Victoria Sullivan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Gail Patel, Team lead physiotherapist, Perth and Kinross Long COVID Service, NHS Tayside 16 months ago
Gail Patel
Team lead physiotherapist, Perth and Kinross Long COVID Service,
NHS Tayside

I'm responsible for providing initial assessment for individuals accessing the Perth and Kinross Long COVID Service. This may include interventions or onward referral to other Allied Health Professionals or third sector organisations to support people to manage their symptoms and recovery.

Submitted on 25/01/2024 at 15:23
Published on Care Opinion at 15:49


picture of Gail Patel

Dear Sarah1904,

Thank you so much for sharing your story, and some of the challenges you have experienced navigating your road to recovery.

Dealing with a new and poorly understood illness is undoubtedly extremely difficult, particularly when you have limited energy. Sadly, your story echoes many I hear, of feeling abandoned and unsupported. I’m truly sorry you felt like you had to do this on your own in the beginning. Equally, I’m very glad to hear that our input has been able to help you navigate some of the challenges you describe and in some small way help you to move forward.

It can be difficult for clinicians too who are trying to understand and manage a new illness. We are taught very much that we should follow evidence-based medicine, but with a new condition the evidence base is still developing. And with long COVID this is very much still the case.

We should never underestimate though the power of being listened to and believed. Having someone validate our symptoms is empowering in itself. Regardless of the lack of evidence, we can all listen and learn. Where there is a lack of evidence, I believe we can learn so much from those like yourself with lived experience, who have already travelled that road, or for those who or trying to make sense of this difficult new journey adjusting to life-changing symptoms as you have described.

I feel privileged to have been part of your recovery journey and want to thank you for sharing your story for us to learn from.

I’m hoping also that your story will inspire others that recovery can be possible, and even though, as you have said, that your “new life” looks quite different to your pre-COVID one, that this can still be a fulfilling one for you with hope for continued progress. Well done for your commitment to improving your health despite the challenges you have faced. You absolutely deserve to celebrate your yoga class success!

I sincerely wish you all the best for your continued recovery.

Gail Patel

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Update posted by Sarah1904 (the patient)

Thank you

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