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"They were very caring and professional"

About: North Devon District Hospital / Urology

(as the patient),

I recently had a biopsy procedure at Barnstaple Hospital. I cannot thank the 2 doctors and the two nurses who attended the procedure enough. They were very caring and professional.

They put me at ease straight away and continued to do so for the duration.

They answered any questions I had and even explained what the equipment did. This helped me to reduce my stress level which although I didn’t think was high, certainly my blood pressure showed otherwise.

Two minutes of calm on the couch reduced that considerably along with some pleasant conversation about our lives, which then continued through the procedure. I cannot thank those people enough. Well done!

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Responses

Response from Paula Howells, Senior Medical Secretary (Northern Services), Urology Team (Northern Services), Royal Devon University Healthcare NHS Foundation Trust about a year and a half ago
Paula Howells
Senior Medical Secretary (Northern Services), Urology Team (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I have worked in the NHS for over 35 years as a senior Medical Secretary in various specialties. I currently work in the Urology Department providing PA services to the clinical team.

Submitted on 19/01/2024 at 10:50
Published on Care Opinion at 10:50


picture of Paula Howells

Dear silverwareqj94

Many thanks for taking the time and trouble to leave such positive feedback regarding your recent biopsy procedure. I am pleased that the nurses and doctors were able to put you at your ease during the procedure and answered all your questions satisfactorily.

May I take this opportunity of wishing you well for the results and any further treatment you may need.

I will be sure to pass on your feedback to the team.

Kind regards

Paula

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