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"Admitted to A&E"

About: Diana, Princess Of Wales Hospital / Accident and emergency Diana, Princess Of Wales Hospital / General medicine

(as a relative),

My father-in-law was recently admitted, after a 2-hour wait in reception he was seen by the triage sister, who was very swift in her diagnosing that he should be admitted.  He was then sent through to the Fit to Sit area.  The Doctor diagnosed him with an infection and Sepsis.

The nurse, Paige-Savana, was most helpful and attentive, in what was a very busy department.  The family would like to thank her for the care given during that time.  She even looked in later when he had been moved to a single bay in A&E.

After approximately twenty hours he was moved to B2. Unfortunately, his treatment did not continue and he then went almost twenty four hours without the antibiotics he needed. The ward was extremely busy and noisy with pills spilt on the floor, which we handed in.

It wasn't until he was transferred to ward C6 did he receive the treatment to assist his recovery.  The family are pleased with his overall care but the admissions through B2 was chaotic throughout his short stay there. 

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Responses

Response from Simon Treacher, Lead Nurse Patient Experience, Chief Nurses Office, Northern Lincolnshire and Goole NHS Foundation Trust about a year and a half ago
Simon Treacher
Lead Nurse Patient Experience, Chief Nurses Office,
Northern Lincolnshire and Goole NHS Foundation Trust

Lead Nurse - Patient Experience

Submitted on 19/01/2024 at 16:37
Published on Care Opinion at 16:37


Good Afternoon

Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s).

However I am sorry to hear of your experience on B2 and will pass this feedback onto them also.

I am pleased you felt your father-in-law's over-all was good, and I hope his recovery is progressing well.

Kind regards

Simon Treacher

Lead Nurse Patient Experience

Northern Lincolnshire and Goole NHS Foundation Trust

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