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Help and Support at the weekend with my Mums Peg Tube

Posted By SadieSu

"Help and Support at the weekend with my Mums Peg Tube"

About: Adult Community District Nursing Teams / Knockbreda District Nursing Team The Ulster Hospital / Dietetics The Ulster Hospital / Ward 6A

(as a relative),

My Mum has MND, she receives all medications, water and food through the peg tube. Over the weekend the peg tube was leaking alot, we were concerned that she was not receiving her medication. We had spoken to the district nurses Paige and Una on Friday when the leakage was minimal they kindly ordered a supply of replacement y connectors. As time progressed over the weekend the leakage was much worse. I rang ward 6a in the Ulster to ask if they could provide with us with a y connector. I got speaking to Deputy Ward Sister Shiny and the dietician Aoife who went out of their way to help me. Aoife sourced a y connector contacted me and arranged for me to come to ward and collect it. I met Shiny on the ward and collected the connector. I just want to extend my sincere thanks to Shiny, Aoife and the district nurses who helped and supported us. Their kindness, compassion and care toward me and my Mum was outstanding. I was also delighted to have received a phone call from Aoife this morning to ask how my Mum was. I really mean this level of care and treatment has been exceptional. Thanks to Una district nurse Knockbracken for changing the connection and giving us peace of mind.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 16 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 18/01/2024 at 12:20
Published on Care Opinion at 12:20

picture of Conor Campbell

Dear SadieSu,

My name is Conor Campbell. My position is Senior Manager, Assurance and improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your Mum's healthcare experience.

It is so great to hear how well Ward 6A Team and the District Nurses have responded to your Mum's needs.

I have shared your positive feedback to these teams who greatly appreciate your kind words and have displayed your story on their user experience noticeboards for staff and the public to see.

Again, I thank you for sharing your story and for the staff recognition afforded to us through this.

Best wishes

Conor

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Response from Deborah McLaughlin, Service Manager, Elderly Programme of Care, Adult Community Services/Continence, Belfast Health and Social Care Trust 16 months ago
Deborah McLaughlin
Service Manager, Elderly Programme of Care, Adult Community Services/Continence,
Belfast Health and Social Care Trust

Submitted on 25/01/2024 at 11:33
Published on Care Opinion at 11:33

Dear SadieSu,

Thankyou for sharing your mums healthcare experience.

It is wonderful to hear that she had a positive experience by the District Nurse as well as our colleagues in ward 6A UHD.

I am delighted to hear that each service was responsive, and provided her with care and compassion whilst also following up with good aftercare.

I will pass on your kind words of acknowledgment to Una and Paige, they will greatly appreciate and be thankful that they were able to make a difference to you mum.

Can I extend my best wishes to yourself and your mum and please continue to contact District Nursing for any support and advice.

Kind Regards

Deborah McLaughlin

Service Manager

Community Nursing

BHSCT

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Response from Elizabeth McKnight, Clinical Co-ordinator, AHP - Nutrition & Dietetics, South Eastern Health & Social Care Trust 16 months ago
Elizabeth McKnight
Clinical Co-ordinator, AHP - Nutrition & Dietetics,
South Eastern Health & Social Care Trust

Submitted on 26/01/2024 at 11:08
Published on Care Opinion at 11:14

Dear SadieSu

Thank you for sharing your Mum's recent experience of our service.

I'm very pleased to hear how our Dietitian Aoife, along with Nursing colleagues in hospital and district nursing services, was able to provide the equipment needed to ensure your Mum could be cared for at home.

Delighted to know that Aoife also phoned you on Monday to make sure there were no other concerns about your Mum's enteral feed.

I have shared your positive feedback with Aoife and her managers, who all appreciate the time you have taken to share you and your Mum's experience of our service

Thank you

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