Text size

Theme

Language

"Disgusting and Unsafe Practice "

About: Springfield House

The practice has some appalling receptionists who are quick to jump to conclusions. They are unhelpful and have shocking attitudes and then wonder why patients get frustrated with them. Since when has it been ok to speak to patients like something they have stood in? I hope I never have the misfortune of having to speak to these individuals again. As for the GPS, well they must’ve been to the same place as the receptionists to learn how to speak to people! A tip for people working here: Speak to people how you would like to be spoken to!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Springfield House about a year and a half ago
Springfield House
Submitted on 15/01/2024 at 12:19
Published on nhs.uk on 16/01/2024 at 17:49


Dear Patient, thank you for taking the time to submit your feedback. If I could ask you to contact the practice to discuss your concerns further on 0161 667 2480 and ask to speak to the Complaints Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k