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"Staff are really friendly and just overall really nice to attend."

About: CGL Birmingham / East Hub

(as a service user),

Really nice to have somewhere to relax and just talk to people. Staff are really friendly and just overall really nice to attend.

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Responses

Response from Lydia Broom, Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team, Change Grow Live Birmingham about a year and a half ago
Lydia Broom
Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team,
Change Grow Live Birmingham
Submitted on 24/01/2024 at 17:50
Published on Care Opinion at 17:50


picture of Lydia Broom

Dear cygnusyf56

Thank you for your kind feedback.

I'm Lydia and I am responsible for listening to and responding to people's experiences.

I was really happy to read that you enjoyed attending our service on the day of your visit.

It was great to read about how you found the environment of the group to be relaxing and that it was good to be able to speak to other people.

Connection is so important in recovery, as people rarely recover on their own without the support of some understanding peers who can help, advise and encourage them along the way.

I have passed on your feedback to our East Hub's Management Team and they have shared your feedback with the wider team there. Everyone was glad to hear you had a good experience and they were grateful for your kind words.

I hope you continue to benefit from our service and that you enjoy plenty of other opportunities to gain connections with others in the future.

Take care of yourself and thanks again for reaching out to us.

Best wishes,

Lydia

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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