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I can’t thank them enough

Posted By aurigadr77

"I can’t thank them enough"

About: NHS 24 / NHS 24 (111 service)

(as a service user),

Most of our family have been unwell post Christmas break with viral and chest complaints and have used NHS24 on numerous occasions. I can’t thank them enough how prompt they were are getting us the right help quickly. They listened and acted resulting in quick medical intervention. How I wish more people called them first during out of hours instead of turning up at A&E! 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 about a year and a half ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 17/01/2024 at 10:14
Published on Care Opinion at 10:14

picture of Shona Lawrence

Dear aurigadr77

Thanks for posting on Care Opinion. I'm sorry learn you, and your family members, have been unwell. This time of year can be a challenge with winter viruses and respiratory issues. I hope you are all on the mend very soon.

It's great to see your positive feedback about your calls to NHS 24. I am pleased we've been able to assist. Please don't hesitate to call us for any further health concerns. Valuable information is also available on NHS inform.

Any specific feedback can be shared with our Patient Experience Team. We always like to share complimentary feedback directly with our staff where possible. Patient.Experience@nhs24.scot.nhs.uk

Thanks again. Your lovely message fairly brightened up my morning:)

With best wishes to you all.

Shona

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