Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Professionalism at its best

Posted By GMitch

"Professionalism at its best"

About: Queen Margaret Hospital / Care of the Elderly

(as a relative),

My mum was admitted to Ward 5 at Queen Margaret Hospital in a poorly condition with delirium, thereafter diagnosed with dementia.  

This was a shock to all my family and we had amazing support from the nursing staff.   Their professional medical knowledge and experience was so evident and they were always available to explain matters to us.  This was so reassuring. Importantly the nursing staff were always available to speak to in the ward or by phone or email.  

The care shown to my mum by all the core ward staff was above and beyond.   She become very fond of them.

In a happy ending -  months later she was able to move to a care home.  

Professionalism at its best.

 

 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kim Macpherson, Lead Nurse, Care of the Elderly, Queen Margaret Hosptial, NHS Fife 15 months ago
Kim Macpherson
Lead Nurse, Care of the Elderly, Queen Margaret Hosptial,
NHS Fife

Submitted on 24/01/2024 at 12:34
Published on Care Opinion at 13:08

Thank you for taking the time to give ward 5 this lovely feedback. The team are delighted that you felt supported as a family and were reassured by they care your mum was receiving. The team work hard to try and provide a high standard of care and support, not just for patients but also to their family and friends, and are happy that they have been able to help you all during a challenging time. I hope your mum has settled well into her new surrounding and that you can all enjoy your time together as a family in her new home.

Kind Regards

Kim

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 15 months ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 24/01/2024 at 13:48
Published on Care Opinion at 13:48

picture of Lynnette Marshall

Good afternoon GMitch,

Thank you for your kind feedback on your family's experience of Ward 5 QMH. I am sorry to hear your mum required hospital admission and I hope she has settled well into her new surroundings.

I note my colleagues from Ward 5 have responded and I am sure the whole team will be delighted with your feedback.

Again thank you.

Kind regards,

Lynnette

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lynn Barker, Director of Nursing, HSCP Nursing Directorate, Health & Social Care Partnership 15 months ago
Lynn Barker
Director of Nursing, HSCP Nursing Directorate,
Health & Social Care Partnership

Submitted on 24/01/2024 at 14:03
Published on Care Opinion at 14:03

picture of Lynn Barker

Dear GMitch,

Thank you very much for taking the time to let us know the experience you and your mum had, the team will be delighted to hear the feedback, they are an amazing team,

Wishing you and your mum and family all the very best.

Lynn

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k