"Uncaring, uninterested incompetent recetion staff"

I was called in by my GP on 18 th of December to attend the surgery urgently at 11am. Having seen me he arranged for various tests including bloods and a scan. As I left his surgery he asked me to book blood test for 3wks time. I went directly to reception where the receptionist booked me an appointment for the 10th of Jan 24. It wasn’t 3wks but it was the best she could do. She seemed new and accommodating. On the 10th I went to the surgery at the appropriate time. This time the receptionist was one I have had cause to complain about previously. Anyway I trid to log in on the computer but that didn’t work, it’s not unusual for the computer not to work. I went reception and explained to the receptionist I cond not register on the computer. Anyway she checked the system and said I didn’t have an appointment for that day. I told he I did and had booked it in person in December after my appointment with GP and at his request. She told me if it was not on her system then I didn’t book it she told me she could give me an an appointment for the Saturday at the hospital. I told her I would not be able to go to the one on Saturday as I had a prior engagement. She didn’t ask what my engagement was and simply told me she couldn’t help me. Could I please leave. This was an urgent appointment requested by the GP. Sadly I have not had the test done. I have written to the GP to inform him but as yet not heard from him. It makes me very sad indeed. This surgery used to be one of the best in the area but it’s now one of the worst. I am looking to move surgeries and I am hoping I can find one soon before my healt is jeopardised. I am very concerned as I suffer from chronic illnesses.

In recent years I have had a number of issues with the reception staff who have no interpersonal skills and have no respect for the patients. Not all staff but certainly the majority including the practice manager.