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Care Opinion

Resus and Acute Coronary Care

Posted By Meemee

"Resus and Acute Coronary Care"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Ayr / Acute Medicine University Hospital Ayr / Cardiology

(as a service user),

One evening last week, I was admitted to University Hospital Ayr with an episode of sustained VT and was cardioverted both medically and with shock in Resus. The staff were, without exception; calm, reassuring, professional and most caring during what must have been an incredibly stressful time for them. 

I was subsequently admitted to ACCU for 4 nights and again, experienced nothing but exceptional care and compassion. 

I would like my comments to be passed to all concerned who were on duty at this time. 

I have had several admissions to this hospital with my heart condition in the past 18 months and every time the care from the medical staff has been exceptional. I would like to extend this compliment to all paramedics and ambulance crews, cleaners, phlebotomists, admin staff and HCAs who have made a frightening time so much more bearable. 

What a team, without whom I might not be here. God bless you all and thank you.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 3 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/01/2024 at 14:42
Published on Care Opinion at 14:42

Dear Meemee

Thank you for sharing your story.

It is lovely to read that you are happy with the care you received.

If there are any particular ambulance crews that you wish to thank then please contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name and the address and date we attended.

I do hope you are feeling better now.

Kindest regards

David

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 13/02/2024 at 12:36
Published on Care Opinion at 12:36

picture of Pamela Gibson

Dear Meemee

Please accept my apologies for the delay in responding to your lovely feedback, which you have kindly taken the time to share with us.

I am sure this must have been very frightening time for you, and I am delighted to hear that you received such kind, professional and compassionate care from our staff. This is a lovely example of the patient centred care that we strive to provide

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Teams who would have taken care of you.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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