"Emergency Admission - made me feel safe and reassured"

In January 2024, I slipped down a few stairs and fractured and dislocated my left ankle.

Although New Cross isn't my local hospital, I was taken there as the waiting times were much lower than the alternatives.

I was seen within minutes of being taken into the triage hub by a consultant who was kindness itself. He kept me informed throughout the process of trying to relocate the bone which involved also being X-rayed and put onto plaster each time. The plasterer was professional and funny which put me at ease and the radiologist was kind and patient. Just lovely.

I was admitted late at night and was on a ward by early the following morning...excellent service.

The orthopaedic registrar talked through the upcoming operation in detail and made me feel safe and reassured. The consultant came later and discussed again in detail. I had the operation and was back on the ward within hours.

The staff on this ward (A9) were so kind and considerate - and although very busy- never made you feel rushed. I was looked after by many nurses and HCA's - all were wonderful.

The only slight negative comment I could make is that - although you don't come into hospital to sleep, but to get well - the night staff could make more of an effort to be a little quieter. The shouting and sometime raucous laughter could be disruptive.