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"Encompass & MyCare - all my information in one place!"

About: The Ulster Hospital / Maternity

(as a service user),

I am in my second pregnancy, and had a booking appointment with the excellent team at the Ulster Hospital. We were booked by Sarah who managed our twin pregnancy- it was great to meet again.

One huge improvement is having access to records and notes in a meaningful way on MyCare. So often we give samples with no feedback - no news is good news. This disempowers users and does not allow informed access and decision making by patients. A few hours after booking I had results of tests on the app - a total game changer which shows parameters, gives a picture over time and helps educate users during process.

I now have all my appointments in one place - before it wasn’t as clear or they changed and a lot was done over the phone. I don’t have to cart around a huge file with paperwork out of order. I can share the information with my husband so he is informed and engaged in the process. If we are ever fortunate enough to have another pregnancy we have all the history in one place and can have consistent informed care.

We have to have our notes from the last pregnancy recalled from records before information can be accessed. Thankfully that will soon be a thing of the past. This innovation is long overdue and will lead to better outcomes for women in their pregnancies.

Well done to all those adapting to such a large and impactful change in the system.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 4 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 18/01/2024 at 12:27
Published on Care Opinion at 12:27


picture of Conor Campbell

Dear SecondTimeAround,

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your healthcare experience with maternity services.

It is so great to hear how well our team at maternity services have looked after you and that you feel the benefit of the new encompass arrangements.

We are so lucky to have people like Sarah looking after our mothers and babies.

I have shared your positive feedback to Sarah and the team who greatly appreciate your kind words and have displayed your story on the service's user experience noticeboard for staff and the public to see.

Again, I thank you for sharing your story and for the staff recognition afforded to us through this.

Best wishes

Conor

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