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"Put at ease for prostate check up"

About: North Devon District Hospital / Urology

(as the patient),

Went to Barnstaple hospital from a referral by my doctor to investigate abnormality with my prostate and also check urine flow.

The location of the medical department was very easy to get to, as are all of the departments at the hospital.

I did not have to wait long to be seen and in fact the preliminaries were dealt with before my allotted appointment start time. All the nurses and the consultant were very friendly and put me at my ease. The reason for all the questions being asked of me were fully explained and all the steps to the consultation were easily understood.

Therefore, I very satisfactory appointment and it filled me with confidence for any further occasions.

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Responses

Response from Paula Howells, Senior Medical Secretary (Northern Services), Urology Team (Northern Services), Royal Devon University Healthcare NHS Foundation Trust about a year and a half ago
Paula Howells
Senior Medical Secretary (Northern Services), Urology Team (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I have worked in the NHS for over 35 years as a senior Medical Secretary in various specialties. I currently work in the Urology Department providing PA services to the clinical team.

Submitted on 18/01/2024 at 14:39
Published on Care Opinion at 14:39


picture of Paula Howells

Dear Billy Fury

Many thanks for taking the time and trouble to leave such positive feedback regarding the treatment you received at your recent Urology appointment. I am pleased you found the department easy to get to, you did not have to wait too long to be seen, and all the nurses and consultant put you at your ease. I am also pleased to know that your experience filled you with confidence for any further visits you may need. I will pass on your feedback to the relevant Urology staff.

Kind regards

Paula

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