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"Hospital at Home team were so competent, professional and dedicated."

About: Older People’s Services / Hospital at Home Northern Sector

(as a service user),

My wife unfortunately passed away on 21st November 2023 and I had hospital at home team (Northern Sector) from about a week earlier. They were so professional and dedicated.

They came 4 times per day and sometimes stayed for over 1 hour tending to my wife. On Sunday it was decided she would have to be admitted to hospital as her condition was deteriorating and one nurse stayed with her for a long time until an ambulance arrived.

I don't remember all the nurses names as there was a lot of them, but I do remember Dr Khan, Dr Walsh, Deborah, Barry and Niomhi.

I cannot say a bad word about any of them. They were so competent, professional and dedicated.

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Responses

Response from Jennifer Mullan, Head of Secondary Care and Lead Nurse, Primary Care and Older People Service, WHSCT about a year and a half ago
Jennifer Mullan
Head of Secondary Care and Lead Nurse, Primary Care and Older People Service,
WHSCT

I am in charge of inpatinet services for older people for the WHSCT

Submitted on 12/01/2024 at 14:13
Published on Care Opinion at 14:13


picture of Jennifer Mullan

Dear matarkh59,

Firstly, please accept my condolences on behalf of myself and my colleagues in the Hospital at Home Team that cared for your wife during her recent illness.

The Team do their absolute utmost to maintain patients at home who are acutely unwell and will support families in caring for their loved ones. It is particularly reassuring for me to learn of your experience of the team and the way in which they cared so professionally and competently for your late wife. All of our staff will be very grateful for your feedback; and it is important to us to know that our compassion and expertise supported you all at this time.

Thank you for taking the time to document your gratitude and feedback for our team during this difficult time.

Kind Regards

Jenny

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