Text size

Theme

Language

"My hospital treatment"

About: Grantham & District Hospital / General surgery

(as the patient),

I am currently being treated for several cancers and have to attend hospital as a day patient for treatment.

I now attend Grantham hospital and although I have difficulty understanding the consultant (I came round from a procedure and could not understand anything the consultant was saying to me - problem with language barriers plus I was still feeling out of it), I wanted to give thanks and praise to the darling Nurse Queenie. She is so sweet and nice and made the treatment bearable.

I was so very nervous of the procedure and wasn't entirely comfortable with going through with it but she has such a calming influence and held my hand as it were throughout. She then took the time to explain to me what the consultant had said and what the suggested next treatments and operation are - some of those I don't want to happen and she took the time to listen to me, explain my choices and listen to what I actually want. She is amazing.

I return again in a few weeks and hope that she will be there to guide me again.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julie Record, Matron, Surgery, United Lincolnshire Hospitals NHS Trust 16 months ago
Julie Record
Matron, Surgery,
United Lincolnshire Hospitals NHS Trust
Submitted on 15/01/2024 at 12:10
Published on Care Opinion at 12:10


Dear ophiuchusqb67

Morning

Thank you so much for this amazing feedback and I will pass this onto Queen for her to read and she will be thrilled. I am hoping she will be in when you return – the nurses morale is boosted when patients take the time to send in their experience and this is the care and the journey we strive for and you are proof we are getting it right

I hope you are recovering well and we will see you soon – if Queen isn’t here please rest assured the team will be just as helpful and caring for you – if you want to let me know the date I can check the roster if that would ease your stress.

KR

Julie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k