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"Staff were so lovely and understanding"

About: Inverclyde Royal Hospital / Xrays and Scans

(as the patient),

I recently attended for an MRI at IRH, I was very nervous about attending as I can get quite claustrophobic. 

I headed to the reception area where I was spoken to by one of the receptionists, who was really nice and told me where I was to go for the MRI. I made my way round to the department, I only sat for less than 5 minutes to be called. I was taken round to another waiting area by a staff member (I didn't catch her name) she explained in detail what was going to happen. I explained how I was feeling and she discussed the ways that I would be lying going into the machine, which made me feel at ease. She ran through my checklist aswell and then I was taken through to the machine. 

At this point I was met by another staff member and both members of the team explained again what would be happening.

By this point I was in floods of tears and started to panic. The ladies were both reassuring me throughout. I then got onto the table and was spoken to through the headphones by the team. I had some nice music playing and helped me to relax a bit. The team were checking in with me throughout the scan and reassuring me.

I was so embarrassed about how I reacted but the members of staff I came across were so lovely and understanding, I'm sure I'm not the first person they have seen like this.

Well done team and thank you so much.

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Responses

Response from Kenna Stirling, Site Superintendent Radiographer - Clyde Sector, Diagnostics, NHS Greater Glasgow and Clyde 17 months ago
Kenna Stirling
Site Superintendent Radiographer - Clyde Sector, Diagnostics,
NHS Greater Glasgow and Clyde
Submitted on 11/01/2024 at 17:17
Published on Care Opinion at 17:17


Dear Ess.elle.bee

Thank you very much for telling us about your recent experience in MRI. It is lovely to hear that you were able to have the scan and that the staff gave you time and reassurance to help you achieve this.

I have passed on your gratitude to all the MRI staff who go above and beyond to help all their patients complete the scans.

Kind Regards

Kenna Stirling

Site Superintendent Radiographer

Inverclyde Royal Hospital

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