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"I was impressed with their helpful and friendly approach"

About: General Surgery / Elective Surgery (Ward 7 & 8)

(as the patient),

After 24hrs in Ward 4 at PRI, I was transferred to Ward 7.  The staff were welcoming, pleasant and professional in their approach to their work.  All procedures were carried out in a caring manner and I was impressed with their helpful and friendly approach.

Although all staff I encountered deserve praise for their approach and work, of the nurses and doctors on duty at the time, Mel and Connor deserve mention for their communication with me to make me feel at ease and working to help me achieve an early discharge.

The porter Keith also deserves mention for his friendly and caring manner which shows through in his work.

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Responses

Response from Janet Bright, Senior Charge Nurse, Orthopaedics, Ward 8, PRI, NHS Tayside 16 months ago
Janet Bright
Senior Charge Nurse, Orthopaedics, Ward 8, PRI,
NHS Tayside
Submitted on 19/01/2024 at 15:02
Published on Care Opinion at 15:15


Dear arenal24

Thank you for taking the time to share your story on Care Opinion.

I will share this positive feedback with the team, and especially with Mel, Connor and Keith. It is very much appreciated to receive such lovely feedback.

Wishing you a continued recovery.

Janet Bright

Senior Charge Nurse

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