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Invaluable support

Posted By FlyingFox

"Invaluable support"

About: General practices in Fife

(as a service user),

I wanted to provide some feedback on my recent experience with Dr Bulkeley at Park Road practice in Rosyth.

It takes a special kind of person to be able to build such a brilliant rapport with a patient via telephone- having never met them- and even more so when they are mentally going through a really difficult time.

I can not thank Dr Bulkeley enough for his kindness, compassion, and patience at a time when I felt at my lowest. Particularly when I phoned to ask a query unrelated to my mental health- he still used this as an opportunity to check in and ensure I was ok, and ensure I was aware I could still reach out for support.

To make patients feel both seen and heard is a great skill, and I will be forever grateful for the role he played in dragging me through the latter end of 2023. 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife about a year and a half ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 24/01/2024 at 11:20
Published on Care Opinion at 11:20

picture of Siobhan Mcilroy

Dear FlyingFox

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am sure Dr Bulkeley will be delighted with your feedback and knowing that they have helped you during a difficult time. I agree it can be very difficult to build a rapport with someone over the telephone, but I am glad that Dr Bulkeley has managed to do this so well. Its important that we feel listened to and to know that someone cares. It sounds as though you have had a challenging year and I hope you are feeling better and looking forward to 2024.

Thank you again for sharing your story with other, best wishes and take care, Siobhan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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