"Lax Liars"

GP’s are known for their incredible lax approach to timekeeping and care about their patients commitments. This practice shines in this respect.

I recently waited an hour for an appointment in person that was running “pretty on time” and an hour later I queried only to discover that I’d been marked down as having attended. I had not.

Therefore, today, when having booked a 9am phone consult (out of an array of times) and having waited an hour, I contacted the practice where I was informed that I was not booking a time, but an entire 3 hour window.

This is a pathetic travesty. The practice clearly has no care for the fact patients have lives and jobs. If you are booking a window of time, it should state this. It did not. I chose the earliest time available so that it wouldn’t interfere with potential work. I’m now expected to wait by my phone for another 2 hours whilst at work.

No other profession carries such disrespect for their clientele.