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Amazing service

Posted By Beth 86

"Amazing service"

About: Adult Health Services / Sexual Health

(as a service user),

Had an appointment to have my contraceptive implant removed and was very nervous, from the second I interacted with the nurse seeing me she put me at ease, helped me relax by having a laugh with myself and my partner, the procedure itself was also painless and seamless unlike previous experiences at other doctors. Cannot thank her enough for giving me so much time and energy, what a woman. 

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Responses

Response from Karen Stewart, Team Leader, North Lanarkshire Health & Social Care Partnership about a year and a half ago
Karen Stewart
Team Leader,
North Lanarkshire Health & Social Care Partnership

Submitted on 11/01/2024 at 12:03
Published on Care Opinion at 16:08

On behalf of the sexual health team I would like to thank you for adding such a lovely comment on Care Opinion.

As a nursing team we pride ourselves on patient centred care and I am really happy this nurse was able to put you at ease and make the experience 'enjoyable and painfree'

I will pass on your comments to all staff

Thanks again

Karen Stewart

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Response from Sharon Murray, Associate Nurse Director, North Lanarkshire Health & Social Care Partnership about a year and a half ago
Sharon Murray
Associate Nurse Director,
North Lanarkshire Health & Social Care Partnership

Submitted on 11/01/2024 at 12:12
Published on Care Opinion at 16:07

picture of Sharon Murray

Hi Beth 86,

Thank you so much for your positive feedback around your recent experience. I am so pleased that you felt at ease during the procedure, the team are aware how anxious patients can be attending for this procedure.

I will pass on your comments to the team.

Kind regards

Sharon

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Response from Tracey Hughes, Senior Nurse, Adult Health Services Unit, North Lanarkshire Health & Social Care Partnership about a year and a half ago
Tracey Hughes
Senior Nurse, Adult Health Services Unit,
North Lanarkshire Health & Social Care Partnership

Submitted on 11/01/2024 at 15:35
Published on Care Opinion at 16:52

Hi Beth 86

Thank you so much for taking the time to send in such lovely feedback to our Sexual Health nurses. Its nice to hear you felt put at ease and that your procedure was painless and seamless.

I will share your lovely comments with the team

Thanks again

Tracey

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Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 16 months ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire

Submitted on 26/02/2024 at 12:41
Published on Care Opinion at 13:00

picture of Hazel Mitchell

Dear Beth86

Thank you for taking the time to contact us via Care Opinion, I am delighted to read that your appointment went well and you received the patient experience that our staff work so hard to deliver.

Thank you

Hazel x

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