"Consultant & Secretary - Top class service"

I have had a leak from my nose for almost 2 years. I personally knew it wasn’t right and felt like my GP surgery we’re not taking it seriously. They referred me to ENT which was a lengthy wait (almost 1 1/2 years). I ended up calling up the ENT records team who could give me an appointment out of area which I took, as I was desperate by this point and the wait was affecting my life dramatically in terms of not being able to work due to ill health and requiring support to help with my children due to being continuously unwell. 

I got an appointment with Mr Sarode. He was the first physician who took my symptoms seriously and acted swiftly. He did all relevant tests and referrals and I was diagnosed with a CSF leak (Cerebrospinal fluid leak). I am very grateful to Mr Sarode for taking me seriously and for investigating my symptoms. 

His secretary Kerry, was also amazing and she helped with chasing up results and referrals. She went out her way to help me and provide reassurance and went above and beyond to provide satisfaction. If only everyone had the same work ethic as herself, the NHS would be a better and friendlier place. 

So I would like to thank Mr Sarode and Kerry for their help! 

I still have a way to go in terms of awaiting surgery. But these two people have helped and gave me hope that there are still people who will listen and take time with their patients.