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"Staff was extremely caring towards my mum and the family"

About: Aberdeen Royal Infirmary / Critical Care

(as a service user),

Our mother succumbed to her disease in ward 201. The staff were fantastic throughout her stay there. They really went above and beyond.

Especially one nurse, Suzy, she sat with my sister until our mum took her last breath. I could not go in, I was not strong enough but Suzy guaranteed me that my sister would not be alone.

She was extremely caring towards my mum and the family as a whole. My sister said she couldn’t have done it without her. Suzy had said she was just doing her job but this really didn’t above and beyond. She was exactly what we needed at the time. We will never forget the kindness she showed us or the kindness of the whole team.

You must be incredibly proud of your department. It really shows how well you all work together and that there really are angels living amongst us. Please pass on our thanks to everyone and especially Suzy. My sister wouldn’t have coped without her. 

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Responses

Response from Helen Paddon, Nurse Manager, Critical Care, NHS Grampian about a year and a half ago
Helen Paddon
Nurse Manager, Critical Care,
NHS Grampian
Submitted on 16/01/2024 at 07:14
Published on Care Opinion at 07:14


picture of Helen Paddon

Dear muchappreciated,

Thank you so much for providing this feedback, especially at this sad time for you and your family.

I am so sorry to hear about your Mum, please accept my sincere condolences. I'm glad that Suzy and the entire critical care team were able to provide the support you and your sister needed during such a challenging and upsetting time.

I am very proud of the whole team, they are fantastic.

I will make sure this feedback is shared with Suzy and the team.

Thinking of you and your family and many thanks again for taking the time to write to us

Thanks

Helen

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