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Unable to book appointment

Story from nhs.uk

"Unable to book appointment"

About: Welton Family Health Centre

I dutifully waited until 8am to log onto the system to book a medication review. I was part way through typing my request when the system timed out.

At 8:01am, AskMyGP went off line and was no longer available to book appointments!

Incredible!

How are we supposed to manage our health conditions if we cannot reliably access health professionals?

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Responses

Response from Welton Family Health Centre 15 months ago
Welton Family Health Centre

Submitted on 15/01/2024 at 11:45
Published on nhs.uk on 16/01/2024 at 12:38

Thank you for taking the time to provide this review. We are sorry to hear that you experienced difficulty with AsMyGP.

Unfortunately, we do have a maximum and safe working capacity which once reached, we have to temporarily turn off AskMyGP whilst we triage the 150+ requests received in the first 5-10 minutes. Once these have been allocated out to the most appropriate clinician and if capacity is created then we will re-open AskMyGP for further requests. Patients might not get through on AskMyGP but can then later contact reception who will triage requests and add them onto the system, if required. On some occasions the demand from patients is so overwhelming that that the system cannot cope or the slots fill up incredibly quickly however we are trying our best to manage this demand, create capacity and keep AskMyGP open for longer.

Without knowing further details of your experience (anonymous review) then I am unable to look into this further. If you would like to contact me at the Practice I am happy to discuss this further with you.

Thank you again.

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