This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A&E admittance

Posted By Sesita

"A&E admittance"

About: Altnagelvin Area Hospital / Emergency department Northern Ireland Ambulance Service / Emergency ambulance response South West Acute Hospital / Emergency Care and Medicine Services

(as the patient),

My wife recently went to SW Hospital Enniskillen after a fall.

Super fast ambulance and Care by staff.  Ambulance came from Omagh.

Let home that night after tests and reassurance.

Following this, I was taken to A&E at Altnagelvin, Derry. Ambulance from Strabane. 4 nights there. On a trolley yes, with constant care and insight into workload of Staff.  Diagnosis, Vertigo.

Follow up care for both of us through our local Western Rural Health Care, Castlederg. Where we invariably receive professional attention from all staff at the Centre.

We both will be much obliged for you forwarding our appreciating  comments to the various support services.

Long live the NHS

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from AnnMarie Conlon, Falls Integrated Pathway Co-Ordinator, Primary Care Older People, WHSCT 3 months ago
AnnMarie Conlon
Falls Integrated Pathway Co-Ordinator, Primary Care Older People,
WHSCT

Submitted on 05/01/2024 at 18:11
Published on Care Opinion at 18:11

Dear Sesita,

My name is Ann Marie Conlon and I am the Falls Integrated Pathway Co-ordinator within the Western Health and Social Care Trust.

Thank you for taking the time to share your feedback on the service received through Care Opinion. We are always grateful to those who share their experiences of the services they have received.

It was reassuring to learn that both you and your wife were treated with kindness and that you were pleased with the service received from staff in A&E at time of attendance.

As an organisation we are committed to consistently show kindness, compassion, professionalism and respect to the patients we care for.

If you require further information to support with reducing risk of falls or managing risk of falls there is some information available on the Trust website which can be accessed through the following link:-

https://westerntrust.hscni.net/health-and-wellbeing/later-years-2/.

Alternatively the Falls Integrated Pathway Office can be contacted on 02871610763.

I hope that both you and your wife are making a good recovery at this time.

Best wishes,

Ann Marie Conlon

Falls Integrated Pathway Co-ordinator

We are currently looking for interested members of the public to provide feedback on our Falls Prevention Resources. This can be someone who has had a fall, is at risk of a fall or someone who cares for a person who has had a fall and feels passionate about improving Falls Services and Resources in the Western Trust. If this is something you would be interested in and would like more information on what is involved, please contact Úna McNaughton at involve@westerntrust.hscni.net or call on 07775993582.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Sesita (the patient)

Ann Marie,

We had long intended to write to both Hospitals & both A&E Depts. This Care Option afforded us this opportunity.

With Vertigo, the Exercises have greatly eased my concerns. With Susan, the dizziness persisted, and our local doctor

Keep very well yourself.

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 09/01/2024 at 15:16
Published on Care Opinion at 15:16

picture of Maggie Hamilton

Good afternoon Sesita,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of the super-fast care by staff and that you and your wife are appreciative of all the care you received. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I hope you and your wife are recovering well.

Kind regards,

Maggie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from AnnMarie Conlon, Falls Integrated Pathway Co-Ordinator, Primary Care Older People, WHSCT 3 months ago
AnnMarie Conlon
Falls Integrated Pathway Co-Ordinator, Primary Care Older People,
WHSCT

Submitted on 09/01/2024 at 16:06
Published on Care Opinion at 16:06

Dear Sesita,

I am pleased that you have found the exercises helpful for the vertigo.

I'm sorry to hear that Susan continues to experience dizziness. I hope that the medical review with her Doctor helped with diagnosis and that symptoms are resolving at this time.

Again if you require further information to support with reducing risk of falls or managing risk of falls, please do not hesitate to make contact.

Kindest Regards,

Ann Marie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Michelle Scott, Patient Client Experience Lead, Primary Care and Older Person, Western Health and Social Care Trust 3 months ago
Michelle Scott
Patient Client Experience Lead, Primary Care and Older Person,
Western Health and Social Care Trust

I am the gatekeeper of Care Opinion and 10,000 voices quality improvement initiative for the Western Health and Social Care Trust

Submitted on 12/01/2024 at 13:52
Published on Care Opinion at 13:52

picture of Michelle Scott

Hello siesta,

My name is Michelle Scott patient client experience lead here for the Western trust.

I am sorry to hear you and your wife required emergency care soon soon after one another but hope you are both recovery well. I see your wife still experiences dizziness so I hope in time this can resolve.

I have been working closely with Accident and emergency departments recently as they continue to experience high volumes of patients requiring emergency care. As they continue to work relentlessly through at this time, I am responding on their behalf.

Thank you leaving your story about your own experience and your wife's experience regarding our health care system which involved ambulance services and 2 accident and emergency departments (A&E). I have shared your story with all staff working within these areas so apologies for the delay in response as this took some time. Not surprisingly all staff were delighted to hear such a wonderful complimentary story about the services. Staff in Altnagelvin A&E printed out and display the story for other to read as well.

Wishing you and your wife all the very best

Michelle Scott

Patient Client Experience Lead

Ext 214486 (02871345171)

Mobile: 07833402847

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from John Kerr, Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care, WHSCT 3 months ago
John Kerr
Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care,
WHSCT

assess and treat

Submitted on 21/01/2024 at 09:40
Published on Care Opinion at 09:40

Dear Sesita

On behalf of all of our team, base here in the A+E department, I would like to thank you for your kind words about the level of care you received by all.

I shall ensure all concerned will have access to your response

kind regards

John Kerr

Emergency Nurse Practitioner A+E

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k