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"She explained every step to my little girl"

About: Daisy Hill Hospital / Daisy Paediatric Ward Daisy Hill Hospital / Paediatric Ambulatory Ward (PAW)

(as a service user),

I brought my daughter into the hospital yesterday to be accessed by the Daisy Hill PAW team, we had a long ten days of high temperatures and quite a fretful mummy. 

I must give thanks to the care and consideration we have experienced since the moment we arrived. 

Special thanks to Nurse Claire and Dr Sied, for their thorough assessment, their patience with my little girl, their gentle bed-side manner and their clarity with me about the steps they would take to help find out what was wrong and help to make her better. They went above and beyond. 

The care didn’t end there, the first night in hospital, we met a wonderful nurse Siobhán, who has such a natural rapport with children and a wonderful bedside manner- and she also is great with a mummy who continues to be fretful! She explained every step to my little girl so that she also knew what was happening and she took some of her fear away whilst doing so. She made her open up and start to talk, something she had refused to do since we arrived some hours before. 

We also met with Dr Mia who again was brilliant with my little girl, using gentle, child friendly language. I am truly blown away with the whole team here, they go above and beyond. 

I can’t thank you enough for your care.  

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Responses

Response from Jodie Kenny, Lead Nurse for Acute Paediatric Services Craigavon Area Hospital, Children and Young People's Directorate, Southern Health and Social Care Trust 16 months ago
Jodie Kenny
Lead Nurse for Acute Paediatric Services Craigavon Area Hospital, Children and Young People's Directorate,
Southern Health and Social Care Trust

Blossom CYP Centre, Blossom Short Stay Paediatric Assessment Unit, South Tyrone Children & Young People’s Outpatients, Neonatal Unit Craigavon Area Hospital

Submitted on 05/01/2024 at 16:19
Published on Care Opinion at 16:19


picture of Jodie Kenny

Hello busyweemummy,

Thank you for leaving us such kind feedback and I am delighted that you are finding your experience really good on Daisy Ward. I will be sure to share your lovely feedback with the team, especially Claire, Syed, Siobhan and Mya, they will be very thankful for the kind words. I am pleased to hear that you were well informed and supported by our wonderful team who go above and beyond for their patients and their families.

I hope your daughter has improved and I wish you all the best for 2024.

Kind regards

Jodie

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