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"Staff was very friendly which put myself and daughter at ease"

About: University Hospital Wishaw / Emergency Department

(as a parent/guardian),

Id like to express my thanks to the staff in Wishaw General A&E on Friday night the 22nd Dec for the Quick triage and treatment given to my 8 year old Daughter. 

She was triaged by a lovely SN Olivia, she was very friendly and professional which put myself and my daughter at ease. She had attended following an exacerbation of her asthma /allergic reaction. 

Olivia took her story and her observations and quickly notified the Doctor of her condition. 

We were reviewed within a few minutes by Patrick one of the Drs on shift that night who prescribed her oral steroids and advised he would like to hold onto her for a short time for observation. Patrick was also very professional and pleasant. 

The department was very busy that evening but was running very efficiently. 

She was seen later by a friendly staff nurse Vicki who took her observations and took time to talk to us both. 

We were triaged, treated, observed and discharged home with worsening advice within 4 hours of attending. 

Thank you all for the kindness you shown myself and my daughter that night we were both very grateful, keep up the good work.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire nearly 2 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 05/01/2024 at 10:55
Published on Care Opinion at 10:55


Dear Fellow NHS Employee

Thank you very much for taking the time to leave feedback on the Care Opinion platform. I am sorry to read that your daughter needed to use the services of the Emergency Department here at University Hospital Wishaw, however I was delighted to read your feedback around how the staff treated and looked after both you and your daughter. I am extremely grateful for your honest experience including how the staff made you feel and how great they were.

I will be delighted to provide this feedback to the team, who are such a committed and devoted group of staff who deliver exceptional person centred care every day amidst current significant pressure.

I very much wish your daughter a speedy recovery

Kind regards

Faith

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