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General Care in Causeway Hospital.

Posted By defenderxr69

"General Care in Causeway Hospital."

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Medical Assessment Unit Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

I am an elderly man, suffering from Pulmonary Fibrosis. I developed severe diarrhoea just after Christmas 2023. Tried to self treat but eventually had to seek emergency help.  An ambulance responded within 10 minutes. I was admitted to Causeway Hospital A&E.  I was swiftly seen and fairly quickly diagnosed with a Clostridium Difficile (C-Diff) infection and transferred to the Medical Assessment Unit (MAU).  Following successful treatment I was discharged home after 3 days.

I would just like to record that the quality of care I received throughout was superb.  From the paramedic ambulance team, nurses, doctors, cleaners, porters and catering staff I was always treated with great dignity, respect, friendliness and concern. When I needed all these people they were there to help and support me. I truly valued this. I hope Society, despite the current NHS difficulties, will really continue to value this special community of people long into the future.

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Responses

Response from Nicky Butcher, Interim Assistant Clinical Services Manager, Renal, Endocrine, Diabetes, NHSCT 3 months ago
Nicky Butcher
Interim Assistant Clinical Services Manager, Renal, Endocrine, Diabetes,
NHSCT

Submitted on 03/01/2024 at 14:56
Published on Care Opinion at 14:56

Hi Defenderxr69,

I am Nicky Butcher, assistant clinical services manager at Causeway Hospital.

I am so sorry to hear that you have been unwell, and am sure that it has been a distressing time.

I am so grateful that you have taken the time to share your lovely feedback regarding the care you received throughout your journey.

I will share your positive feedback with all of the team in MAU. As you say, it is very much a whole team effort!

I hope that you are feeling better, and would like to wish you a happy and healthy new year!

Nicky

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Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 3 months ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 03/01/2024 at 15:17
Published on Care Opinion at 15:17

Hi defenderxr69

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am very sorry to hear you have been unwell recently, and thank you for taking the time to leave this review at a time when you have been poorly.

I am glad to hear that you were reviewed and diagnosed fairly quickly, and that the level of care you received was of a high standard. The staff always endeavour to provide care which reflects the trust core values, and whilst this can be difficult at times due to current pressures, they continue to uphold these values to the best of their ability.

I will ensure that your positive feedback is shared with all staff within the department, and highlighted to senior management.

I hope your are continuing on the road to recovery.

Yours Sincerely

Victoria McCrory

ACSM CAU ED

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 04/01/2024 at 12:24
Published on Care Opinion at 12:24

picture of Maggie Hamilton

Good morning defenderxr69,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn that the quality of care you received was superb and that you were treated with great dignity, respect, friendliness and concern. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I wish you the best with your recuperation.

Kind regards,

Maggie

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