"Compassionate care"

My uncle was admitted just before Xmas following a fall in his care home, where he sustained a number of cuts & abrasions. He suffered from dementia and needed supervised care. The nursing/medical staff were sympathetic to his needs, and those of my aunt and cousin. During his stay his health deteriorated, so he was moved to a single room, where his immediate and close family could visit at anytime. The staff were compassionate and appreciated what a difficult time it was for the family. They updated us regularly and kept us well informed as to what would be happening and why. His care became palliative and the staff were caring and considerate at all times. The care that he received was outstanding, in particular, the team that cared for him during his final hours. They were so gentle and understanding, allowing us to spend his final hours together as a family.

The family are so grateful for the compassionate care that he received, and will never forget this.

This is NHS care at its best, from a team of staff who work extremely hard, but still manage to show empathy and consideration for others. Thank you