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Care Opinion

Out of Hours GP

Posted By thubanzq34

"Out of Hours GP"

About: Crosshouse Hospital / Ayrshire Doctor on Call (ADOC) NHS 24 / NHS 24 (111 service)

(as a relative),

My sister was hallucinating last night and very unwell. This morning she was very sick, shivery and had sore muscles. I was very worried about her as we were concerned her drink may have been spiked the previous night.

I called 111. We had a lovely operator who kept checking in as she tried to get a nurse on the line. We were advised to go to Out of Hours GP and were told the service was very busy so may be over 4 hours until we got a call for an appointment. 

Just one hour later we got a call from a doctor who spoke to my sister and made us an appointment for two hours following the call.

I drove her to the Out of Hours GP and the doctor she saw was very reassuring and diagnosed her with a UTI. He gave her anti sickness tablets and antibiotics.

The whole experience was very good, communication was great and the service was as quick as can possibly be expected at this time of year! I am so grateful to all the staff that helped today! 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 03/01/2024 at 14:12
Published on Care Opinion at 14:12

picture of Dawn Orr

Dear thubanzq34,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn you required to contact 111 on behalf of your sister. I am glad she has now started the treatment required and hope she is starting to recover.

If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 13/02/2024 at 10:19
Published on Care Opinion at 10:19

picture of Pamela Gibson

Dear thubanzq34

With apologies for the delay, I would like to thank you for taking the time and trouble to share this lovely feedback with us on Care Opinion.

I am glad to hear that your sister received such prompt and reassuring care, from the Out of Hours Team and it will be my pleasure to ensure your kind comments are relayed back to the wider Team.

When times are challenging, it’s always nice to hear such positive feedback from our patients and their loved ones.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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