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Great service - I can't say thank you enough

Posted By warmsr57

"Great service - I can't say thank you enough"

About: General practices in Lothian

(as a service user),

I had a great experience with my GP.

I called with a problem on the last working day before Christmas 2023. I was greeted politely by the staff over the phone. Triaged wonderfully by them and referred to the quick service in Musselburgh. 

The GP over the phone listened and arranged for a prescription for some antibiotics for me. 

Great service from start to finish. I know how stretched these services are but I can't say thank you enough. 

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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian nearly 2 years ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 03/01/2024 at 16:08
Published on Care Opinion at 16:08

Dear Warmsr57,

I am Mariska, team leader for the Patient Experience team. Thank you so much for taking the time to write your story on Care Opinion. It was so encouraging to read how positive and efficient your experience was when accessing your GP and relevant services. It can be stressful to become unwell during Christmas when services are reduced due to the holidays.

I will ensure your feedback is passed on to the GP practice as I'm sure they will be touched to receive it.

Kind regards,

Mariska

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