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"Thank you for the love and care you showed me"

About: University Hospital Hairmyres / Intensive Care Unit University Hospital Hairmyres / Respiratory Medicine (Ward 12)

(as a service user),

Early in the morning in mid-December 2023 I suffered from a severe asthma attack. I received excellent care and attention from the anaesthetic and intensive care staff in University Hospital Hairmyres.

The doctors and nurses worked to keep me calm and help me recover very quickly. I have been asthmatic for over 20 years and until this time have never before requires hospital care, making the whole episode all the more alarming.

I wanted to say thank you to all the staff who helped to look after me, but especially to Maureen, Tina (Theresa - Dr from a different hospital), Susie, Aidan, Austen and Jane on the medical side and Gemma, Janet, Geraldine, Morag and Amy on the nursing side.

Even though I am a member of clinical staff myself, being on the other side of healthcare and feeling so helpless is a difficult thing to navigate. You all made it so much easier.

Thank you for all the love and care you showed me. You are all superstars in my opinion.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire about a year and a half ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 03/01/2024 at 11:18
Published on Care Opinion at 11:18


picture of Lise Axford

Dear Asthmaknife

Thank you for taking time to feedback on the excellent care that you received from the anaesthetic and intensive care staff. This must have been a very anxious time for you and it is clear from your feedback that staff supported your admission and recovery. Your comments will be shared with the wider team and the staff mentioned - Thank you.

Being on the other side of clinical care can indeed make us feel helpless as an individual, however, I see that staff made this as easy as possible.

I hope that you are taking the time to recover.

Thank you again for your kind comments

Best wishes

Lise

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