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Emergency abscess burst

Posted By Gary74

"Emergency abscess burst"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1 NHS 24 / NHS 24 (111 service)

(as the patient),

Called NHS 111 recently after discovering abscess was leaking from a previous broken tooth. Advised by caller that an emergency appointment was required. I was given an appointment for the next morning.

After assessment by the on call dentist an x-ray was required to check the surrounding area. If the dentist could remove the remaining tooth then she would. Tooth was removed and hopefully gum will be clear in a couple days from infection

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 03/01/2024 at 13:17
Published on Care Opinion at 13:17

picture of Dawn Orr

Dear Gary74,

Thank you so much for taking the time to contact Care Opinion and for sharing your experience. I am sorry to learn that you experienced a dental abscess but glad to see that the tooth has now been removed. I hope you are recovering well.

I am glad that our dental team at 111 was able to help with your referral. If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Karen Gallacher, Operational Services Manager, Public Dental Service, NHS Greater Glasgow and Clyde 3 months ago
Karen Gallacher
Operational Services Manager, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 03/01/2024 at 14:06
Published on Care Opinion at 14:06

Glasgow & Clyde's Emergency Dental Service

Dear Gary74

Thank you for getting in contact with us. I am sorry to hear that you had a dental problem and especially so at this time of year. I hope that you are now on your way to recovery and are pain free.

It is always gratifying to hear such positive feedback from patients and we use messages such as we have received from yourself to continue to develop and improve our services.

I will be sure to share your comments with the team, they will be delighted.

Best Wishes

Karen

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