"Amazing rapid, professional and caring service. "

I found my 90 year old mother with breathing difficulties on the morning of Christmas Eve. I sought help and an ambulance arrived within 5 minutes and treated and took her to hospital. She was seen straight away in a&e and I sat with her. She saw several doctors and nurses all of which treated her with great kindness and respect. She later transferred to the acute medical unit. At all times the staff kept us informed of her condition and what they were doing including asking her about her treatment options in a patient and calm manner. She was clearly very poorly and sadly died in the early hours of Christmas morning. I was able to be with her in a single side ward and stay with her after her death until I was ready to leave her. I felt really supported by all the staff. It was a sad outcome but I understand that doctors have not found a cure for mortality and she was able to have a peaceful and ‘good death’