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Complaining about Visit

Posted By bonanzagf47

"Complaining about Visit"

About: Ninewells Hospital / Accident & Emergency

(as a relative),

Ninewells a&e saw my husand tonight. 3am hes gone to a&e as hes in alot of pain struggling to breath theyve sat him in an empty waiting room no one but him there for 3 hours with no word on why its taking so long or when hel be seen.. hes left without being seen as he was struggling to breath sat upright in those uncomfortable waiting room chairs.. not the offer of a bed to wait in.. when asked why its taking 3 hours when the place is literally empty they couldnt give a straight answer. 

Doesnt fill me with confidence in dundee a&e staff. 

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Responses

Response from Andrew Kinnon, ED, NHS Tayside 3 months ago
Andrew Kinnon
ED,
NHS Tayside

Submitted on 11/01/2024 at 19:50
Published on Care Opinion at 19:50

Dear bonanzagf47

I was very sorry to read your post on CareOpinion about your recent experience at the Ninewells Emergency Department. I would be grateful if you would consider contacting the NHS Tayside feedback team with your Husbands name, Date of birth and date of attendance. This will then allow us to look into this further for you and provide a more detailed response once it has been looked into. Thank-you for taking the time to post your feedback.

The NHS Tayside feedback team can be contacted on:

In writing to:
Complaints and Feedback Team
Ninewells Hospital
DUNDEE
DD1 9SY


By email to:
TAY.feedback@nhs.scot

Dr Andrew Kinnon

Co-Clinical Lead in EM

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