"Altnagelvin Accident and Emergency"

Dear Joaqt37,

My name is Ann Marie Conlon and I am the Falls Integrated Pathway Co-ordinator within the Western Health and Social Care Trust.

Thank you for taking the time to share your feedback on the service received through Care Opinion. We are always grateful to those who share their experiences of the services they have received.

It was reassuring to learn that you had a positive experience of the care received at the time of ED attendance.

As an organisation we are committed to consistently show kindness, compassion, professionalism and respect to the patients we care for.

I would like to make you aware of the council home safety checks offered to parents with children under 5 years of age. If this is something that you would be interested in please check out the link for your council area for further information:-

https://causewaycoastandglens.gov.uk/live/health-and-built-environment/environment-health-and-well-being/wellbeing/home-safety.

or

https://www.derrystrabane.com/services/health-communitywellbeing/health,-housing-public-conveniences/health-and-wellbeing/home-accident-prevention

I hope that your daughter is making a good recovery at this time.

I'm sorry that you did not find that the environment within ED child friendly. I will share your feedback with senior management within ED.

Best wishes,

Ann Marie Conlon

Falls Integrated Pathway Co-ordinator

We are currently looking for interested members of the public to provide feedback on our Falls Prevention Resources. This can be someone who has had a fall, is at risk of a fall or someone who cares for a person who has had a fall and feels passionate about improving Falls Services and Resources in the Western Trust. If this is something you would be interested in and would like more information on what is involved, please contact Úna McNaughton at involve@westerntrust.hscni.net or call on 07775993582.

Hello Joaqt37,

My name is Michelle Scott Patient Client Experience lead for the trust.

Thank you for taking the time out to submit your story onto this platform. I hope you find care opinion helpful.

Requiring emergency care can be scary and I can understand your feeling of dread when hearing of high waiting times within an Accident and Emergency Department. The trust do try to keep the general public as informed as possible and advise where we can but I can appreciate this may sound scary and thankfully you were quickly seen by a lovely nurse and student nurse for triage who gave your little girl a selection box.

I was delighted to hear you were very pleased with the care received and have passed on your feedback to all staff within the department who were equally as pleased. we really do feel valued with compliments such as yours.

I have also passed on your feedback regarding the children's waiting area. We do have a sensory room also available for children who may require this as well and we are trying our best to utilize the space we have to the best of our ability aiming to see and treat as many as we can in a timely manner which sometimes can be out of our control based on clinical need on what a patient presents with.

Wishing you and your daughter all the very best

Michelle Scott

Patient Client Experience Lead

Ext 214486 (02871345171)

Mobile: 07833402847